AIA Vietnam introduces AIA health insurance services.

Accordingly, from July 1st, 2024, customers who purchase health insurance products in new contracts or add to existing contracts will have their insurance benefits directly processed by AIA Vietnam.

Sharing his thoughts on this occasion, Mr. Andrew Loh, General Director of AIA Vietnam, said: “In the overall picture of our customer-centric strategy, AIA Vietnam has been continuously striving to enhance customer experience because we understand that having a good product alone is not enough.”

We prioritize the customer experience by focusing on technology, simplifying processes, and optimizing resources to best serve our customers' needs.”

Previously, AIA Vietnam also launched the "Family Blasting" health insurance product, a comprehensive insurance solution aimed at providing healthcare for the whole family, meeting the growing needs of customers. This product offers comprehensive healthcare benefits covering inpatient treatment, day treatment, emergency care, and cancer. In addition, customers can also choose to include outpatient treatment and dental care.

Bung Gia Luc meets the growing needs of customers in the context of rising medical costs and increasing number of doctor visits.

When participating in the product, customers receive support for treatment costs up to 1 billion VND; cancer benefits are paid according to actual medical expenses; support for expectant mothers and babies throughout the pregnancy; free insurance for the second child; become an AIA Vitality member to receive rewards up to 60% of the insurance premium; and comprehensive healthcare.

With a commitment to providing a superior experience throughout the entire journey, from the moment customers begin participating until they request insurance claim settlement or contract termination, ensuring integrity, transparency, and speed in the insurance claim settlement process, AIA Vietnam has become one of the pioneering companies in applying artificial intelligence (AI) in claims assessment.

With this technology, the assessment process will be accurate and fast, and customers can receive their money within 10 minutes (for cases that meet the conditions of the AI ​​and the insurance contract).

Currently, 100% of AIA Vietnam's customers have submitted insurance claim applications online via iClaim, which is integrated into the AIA+ application. Accordingly, customers only need an internet-connected device (smartphone, tablet, or computer) and approximately 5 minutes (for applications with complete documentation) along with a few simple steps to complete an online insurance claim request, anytime and anywhere.

According to AIA Vietnam's statistics over the past two years, 70% of insurance benefit claims were processed immediately, with a same-day success rate of 81%. AIA Vietnam also reports that approximately 85.89% of claims were processed within the first five years, and this figure rises to 98% within the first ten years.

AIA Vietnam's efforts have been highly appreciated by customers, with 87.7% of customers satisfied with AIA Vietnam's insurance claims processing services and 87.6% satisfied with their experience using or operating iClaim - the online insurance claims processing application, according to the company's survey.

To date, AIA Vietnam has paid out insurance benefits to hundreds of thousands of cases, totaling over 13 trillion VND. In 2022 and 2023 alone, AIA Vietnam paid out an average of approximately 240,000 insurance benefits annually, totaling nearly 2 trillion VND each year.

AIA Vietnam also collaborates with Teladoc Health, a leading global online healthcare provider, to offer the Medical Companion service. This service helps customers overcome emotional challenges and provides professional support on their journey to fight cancer and serious illnesses, from diagnosis to treatment, through steps such as verifying diagnoses, determining treatment plans, providing recommendations to appropriate doctors, and answering all questions during treatment.

Continuing its journey to enhance customer experience in all aspects, in February 2023, AIA Vietnam launched the AIA+ app with a range of new and convenient features. Denmark - Vietnam: Don't miss The top scorer in Hanoi's 10th grade entrance exam achieved 29.75/30 points.With an entrance exam score of 29.75, Tran Minh Ha, a student from Newton Secondary and High School, became the top scorer in the 2026 public high school entrance exam. Iran has again blockaded the Strait of Hormuz.On June 19, Iran reimposed a blockade on the Strait of Hormuz, citing Israel's refusal to withdraw its forces from southern Lebanon and the continued presence of US troops in the region. BREAKING NEWS: Iran again announces closure of the Strait of Hormuz.(NLDO) - Tehran has announced it will continue its blockade of the Strait of Hormuz and will not participate in the planned nuclear talks with the US in Switzerland.

This application is not only a convenient insurance contract management platform but also a multi-service tool with many features and a user-friendly interface, including: managing insurance contract information, helping customers easily update contract information; restoring contract/supplementary product validity (customers can conveniently restore the validity of temporarily suspended contracts or add supplementary products), increasing/decreasing the sum insured, and adding/canceling supplementary products.

Updating customer care programs; renewing and maintaining contracts; improving health with Vitality, allowing customers to monitor and improve their health through the Vitality feature; and resolving insurance claims, making the claims settlement process quick and transparent.

With continuous innovation and upgrades to customer services thanks to proactive and strong early investment in technology, and the building of a customer-centric ecosystem with many digital applications, AIA Vietnam says it will continue to bring practical value to customers in many aspects of life.