Vietnam Technological and Commercial Joint Stock Bank (Techcombank) continues to open a new generation branch in Binh Duong - gradually completing the strategy of expanding scale and improving customer experience in key economic regions in the South. In less than 2 weeks, Techcombank has put into operation 8 new branches nationwide, including 3 in the South, a clear demonstration of its strong execution speed and commitment to continuously improving customer experience.

Techcombank Binh Duong Branch is one of 19 key headquarters nationwide to be invested in comprehensive transformation in the second quarter of 2025, following an operating model towards new generation banking standards in Vietnam, taking technology as the foundation, customer focus and standardizing services according to international standards.

With an open, modern, and friendly design, the branch space creates a comfortable and convenient feeling for customers when coming to make transactions. Each functional area is fully integrated with advanced technology solutions such as e-Signature, iDO, eKYC..., helping to simplify the process, minimize manual operations and waiting time for customers. Digitizing the process will also help reduce the pressure of processing paper documents for branch staff, contributing to optimizing the consulting and customer care capacity of bank employees.

Speaking at the event, Mr. Jens Lottner - General Director of Techcombank shared: "This is not simply a design innovation, with a strong Techcombank logo, Techcombank's new generation branch system is developed based on the "customer-centric" strategy - a new step on the journey to realize the vision of "transforming the financial industry, enhancing the value of life" and affirming the position of the number 1 bank in Vietnam in the pioneering role of redefining the way banks operate."

According to Mr. Jens Lottner, “The combination of modern technology, comprehensive digitalization and outstanding customer experience at every touchpoint helps Techcombank constantly innovate for the long-term benefit of customers, as well as contribute to enhancing the appearance of Binh Duong - one of the key urban areas in the Southern region on the journey to accompany the country in the new era”.

Mr. Pham Quang Huy, Director of Techcombank Binh Duong Branch, said: “We are very proud to have accompanied the dynamic development of Binh Duong province over the past 18 years. The new branch is a testament to the strong transformation in technology and services, and also demonstrates our commitment to sustainable development for customers in the province. With the new look, we expect to better meet the financial needs of more than 250,000 existing customers, while expanding more flexible, personalized financial solutions to each customer in the coming time.”

The system-wide branch innovation strategy not only helps Techcombank continue to strengthen its presence in potential markets, but also contributes to improving service quality in the context of strong digital transformation. Branches are both places to conduct financial transactions and places where customers can access value-added services flexibly and effectively.

According to the plan, Techcombank will accelerate the implementation in many key areas. A series of other branches such as Ca Mau, Binh Thuan, Quy Nhon, Binh Phuoc... are also being transformed to catch up with the strong transformation period - where the traditional business banking model is gradually being replaced to adapt to digital technology and better meet the needs of customers.

Red Rose

Source: https://congthuong.vn/techcombank-tiep-tuc-ra-mat-chi-nhanh-the-he-moi-tai-binh-duong-384527.html