To ensure a stable and continuous power supply, Quang Ngai Power Company has focused on investing in maintenance, repair and upgrading of the power grid infrastructure. Many new transformer stations have been built, old power lines have been replaced, and the power grid system has been significantly improved. As a result, power outages have been significantly reduced, especially in areas with difficult terrain such as mountainous districts, remote areas and isolated areas.

In addition, the Company also pays special attention to training and improving the skills of its staff, from technical staff to staff in the customer care department at transaction offices. Training courses on techniques, labor safety, as well as communication and customer service skills are also of interest to the leadership and are regularly organized. Thanks to that, the Company's staff not only improve their professional qualifications but also become more enthusiastic, thoughtful and professional in their customer service attitude.

Quang Ngai Power Company has deployed many advanced technology solutions such as smart grid management system, mobile application for customers, and automation system in management and operation. These solutions not only help increase efficiency in management but also improve customer experience.

The company also always values ​​customer feedback and has established many channels to receive feedback such as hotline, email, and social media channels Facebook Central Power Corporation. Each customer feedback is carefully considered and used as a basis for improving services. Thanks to that, it has created trust and long-term commitment with customers.