It is known that in December 2023, Ms. N. (residing in Dong Xoai, Binh Phuoc) participated in Manulife's "Confidently Steady" life insurance product distributed by Techcombank. The insurance package Ms. N. participated in has a premium payment period of 10 years, paying 130 million VND per year.

In early March 2024, Ms. N. was unfortunately involved in a traffic accident with a truck on her way home. The strong collision caused Ms. N. to die and her husband to be seriously injured.

With the support of Manulife and Techcombank, Ms. N.'s family completed the insurance benefit claim procedure and Manulife Vietnam approved the payment of VND3.12 billion, including VND1.56 billion of death benefit and VND1.56 billion of accident benefit. The entire amount was transferred by the company to the beneficiary, the customer's family, on August 14.

It is known that in the first half of 2024, Manulife Vietnam paid nearly 4,000 billion VND in insurance benefits to customers. On average, the company processes more than 41,000 customer insurance benefit claims each month.