In 18 years of operation in Vietnam, this is the 16th consecutive year (2009-2025) that Dai-ichi Life Vietnam has won the Golden Dragon Award organized by Vietnam Economic Magazine in collaboration with the Institute for Policy and Strategy Studies (Central Policy and Strategy Department) in Hanoi.

The title honors the company's outstanding efforts in the digital transformation journey with digitalization processes, smart digital products and services to meet diverse financial needs and enhance optimal experiences for customers, partners and the community.

In the digital age, digital transformation has become one of the key goals in Dai-ichi Life Vietnam's sustainable development strategy. A series of outstanding digital technology innovations have been deployed by the Company such as: Dai-ichi Connect - Customer Portal - with more than 1 million customers in use; deploying the Dai-ichi Medic system to more than 300 hospitals/clinics, helping to shorten the time for processing appraisal requests and guaranteeing hospital fees for customers; launching the Dai-ichi ON online insurance sales platform; Insurance planning tool; Online health consultation service; AI/OCR application to quickly resolve insurance benefits with many online solutions such as ePOS, ePolicy, Chatbot, Voicebot; Non-cash payment services such as: e-wallet, bank transfer, credit/debit card, payment authorization...

In order to ensure customer benefits, make the insurance consulting process transparent, and comply with new regulations of the Law on Insurance Business, Dai-ichi Life Vietnam is a pioneer life insurance company in implementing audio/video recording of insurance consulting results between customers and financial consultants from August 2023 and is continuing to improve to enhance customer experience.

Dai-ichi Life Vietnam has been focusing on planning a strategy to develop a creative digital business model by focusing on training staff, investing in digital technology and implementing a series of programs to support the sales team in applying technology in the customer care and consulting process. At the same time, the young, creative and technology-savvy financial consultants have proactively used applications in the digital ecosystem to better care for and serve customers, approaching and introducing products and services to potential customers on popular social networking platforms.

Source: https://doanhnghiepvn.vn/kinh-te/kinh-doanh/doanh-nghiep-bao-hiem-duoc-vinh-danh-chuyen-doi-so-tieu-bieu/20250428044211083