At the robot bar, customers can choose to be served by a robot instead of a human employee. Each cup of coffee is brewed by the robot in 2–4 minutes according to a standard recipe, then waves a flag to signal when finished. The robots have friendly names like Tu, Bao, Chi, Thu, and were designed and programmed specifically for the shop by a Vietnamese company.

Ms. Lam Kieu Oanh, CEO of the brand, said: "Robots do not replace humans but are technological teammates, helping to standardize technical steps, while employees still take care of consulting and taking care of customers." Many young customers enjoy taking videos, while older people are initially hesitant, but gradually become excited about this new experience.

The company is monitoring feedback to consider expanding the model to universities, technology parks or creative spaces. “Technology must serve people, bring convenience, but not lose the emotion in each cup of coffee,” Ms. Kieu Oanh emphasized.

Image of robot serving at coffee shop:

The shop space is designed to be modern and friendly for safe robot operation.

An employee is monitoring the robot's operations to ensure stable operation.

The barista robot is performing the coffee pouring operation according to the standard recipe.

The robotic arm holding the spoon and getting hot water is programmed precisely down to every detail.

The Robot Letter waves a flag to signal that drinks are ready to serve to customers.

Smart robots are given friendly names, creating a sense of closeness to customers.

Robots attract many young people to experience.

Robot Bao brings a tray of drinks to the guest table with a pre-calculated path.

Robot Chi takes on the role of writing calligraphy right in the space of the shop.

A young customer experiences the photo-taking function performed by the robot.

Robot takes photos for customers with automatic framing and lighting.

Technology cafes become attractive destinations during the April 30-May 1 holiday in Hanoi.

Le Phu/Tin Tuc and Dan Toc Newspaper