Ms. Nguyen Thanh Ha (Binh Thanh District, Ho Chi Minh City) who regularly shops online said she is all too familiar with fraudulent delivery calls. Fraudulent methods are becoming more and more sophisticated, so she regularly monitors radio, newspapers, and information from shipping companies and is highly vigilant to protect herself. However, what Ms. Ha worries about most is that scammers have access to her personal information and order details.

Not only buyers, online sellers are also becoming indirect victims of sophisticated frauds related to order information. Ms. Thuy Linh, owner of a cosmetics shop in Hue Street, Hanoi, shared that many of her customers have encountered order fraud. Even when a new order was created on the system and was waiting for the shipping unit to pick it up, the customer called to complain because a bad guy impersonated the delivery staff and called to ask for a transfer of money in advance to confirm the order. Despite explaining and continuously warning customers, her reputation was significantly affected.

"Customers suspect me of selling information while I don't know what's going on. We are legitimate businesses, if data is leaked, we will be the ones to suffer the consequences. There needs to be a clear mechanism to know where the information has gone, how it is secured, and who is responsible if it is leaked," Ms. Linh was upset.

According to a survey by the National Cyber ​​Security Association, 73.99% of survey participants said their information was leaked when shopping online. The total damage caused by online fraud in 2024 is estimated at VND 18,900 billion, showing that the situation of personal data leakage in Vietnam continues to be complicated and serious.

In a discussion with Vietnam Post, the company said it has regularly warned on its information channels about fraud, advised customers to monitor and carefully check their orders, and instructed customers to correctly identify postmen/employees/call centers, etc. of the Post Office. At the same time, it has proactively contacted and worked closely with the authorities of the Ministry of Public Security and the Ministry of Science and Technology to investigate and trace the origin of fraud cases, handle and prevent fraudulent behavior.

The company representative confirmed that all important customer data such as phone number, address, and COD amount are protected by encryption measures, hiding information throughout the process from acceptance to delivery. Algorithms and data transmission protocols strictly comply with international security standards, minimizing unauthorized access from outside.

Vietnam Post's systems all apply the principle of minimal internal decentralization. Only identified accounts can operate on the system and only operate within the authorized scope. The company strictly prohibits the use of filming/photography devices and has increased the installation of surveillance cameras, piloting the application of AI solutions to monitor violations in the exploitation area to improve information security and ensure the safety of postal items. When delivering goods, postmen call customers through the delivery application (with encrypted phone numbers).

In addition to technical and professional measures, Vietnam Post has conducted periodic reviews to update business processes and prevent the risk of information leakage. At the same time, it has enhanced staff training across the network to raise awareness of information security and has strict regulations on customer information security.

Advise customers to always be vigilant against calls claiming to be postmen or delivery staff, the representative of this business emphasized that postmen always wear standard uniforms, wear employee badges and proactively contact customers before delivering. Vietnam Post does not ask customers to transfer money or pay online in any form.

"Customers should track the status of their orders directly through the My Vietnam Post Plus app or look up the Vietnam Post website to verify delivery information instead of trusting unverified calls. Online shops can create shipping orders on the My Vietnam Post Plus app to prevent the risk of illegal information collection and exploitation," the business representative added.

Vietnam Post will continue to send Zalo messages to notify the delivery status of COD items with full information about the postal code, amount collected, sender's name, expected delivery time and postman's name and phone number, helping customers to clearly understand the information and prevent the risk of fraud.