Bamboo Airways 'moves house' to terminal T3, late passengers can change tickets for free

Specifically, in the initial phase of moving to the new terminal, Bamboo Airways flights will be checked in at counters 45 - 50 (opposite to gates D2 and D3 of terminal T3, Tan Son Nhat International Airport) and flexibly expanded within the range of counters 43 - 52 according to actual output and demand. The airline's last-minute ticket counter will be located right at gate D2 for passengers to conveniently access when needed.

Bamboo Airways officially operates at Terminal T3 - Tan Son Nhat International Airport from August 18. PHOTO: CHAU NGUYEN

The airline representative said: Moving all domestic flight operations to and from Ho Chi Minh City to Terminal T3 is not only a change in operations, but also demonstrates Bamboo Airways' proactive adaptation to the national aviation infrastructure reorganization strategy. In the context of Tan Son Nhat Airport being frequently overloaded, the move to Terminal T3 - a new, modern, large-scale terminal - will contribute to improving operational efficiency and enhancing the experience for Bamboo Airways passengers in the new period.

To ensure passengers receive timely and accurate information, the airline will actively deploy notifications on all official information channels including website, official fanpage, email, SMS, Zalo OA account... Bamboo Airways recommends that passengers proactively monitor and update information to avoid confusion, ensuring a smooth and convenient travel process.

In order to ensure maximum benefits for passengers in the initial phase of the terminal transfer, Bamboo Airways has developed a support policy for passengers with flights to/from Tan Son Nhat airport in the first 7 days (from August 18 to August 25) after the airline changes to the new terminal. Specifically, in cases where passengers are late for flights departing from terminal T3 due to lack of information, but are present at T3 within 20 minutes after the departure time printed on the ticket and confirmed by Bamboo Airways' ground department, they will be supported to change their tickets completely free of charge to the next flight on the same itinerary.

In case the next flights are full, Bamboo Airways will still support passengers to change their tickets for free and waive the fare difference to the nearest flight with available seats. For routes with a frequency of only one flight per day, passengers will be supported to change their tickets for free to the flight with the same itinerary the next day. "With careful preparation and reasonable support policies for passengers who are still confused in the initial transition phase, Bamboo Airways hopes that the transfer of all domestic flights at Terminal T3 will go smoothly," said a representative of Bamboo Airways.

Thus, after the "migration" of Bamboo Airways, the super terminal T3 of Tan Son Nhat airport currently serves the entire domestic flight network of 2 airlines, Vietnam Airlines and Bamboo Airways.

Source: https://thanhnien.vn/bamboo-airways-chuyen-nha-sang-ga-t3-khach-di-tre-duoc-doi-ve-mien-phi-185250808154847858.htm