Technology human resources are becoming the "survival" factor of banks.

Speaking at the forum, Deputy Governor of the State Bank of Vietnam Pham Tien Dung said that currently, more than 90% of customer transactions at banks are conducted via digital channels, banking services are performed automatically, and there are no more tellers reading bank documents. This has required the banking industry to restructure processes and build smart business processes.

This reality also requires banks to have a team that is knowledgeable about operations and information technology. Any bank that cannot do that will not be able to keep up with the "game".

According to Deputy Governor of the State Bank of Vietnam Pham Tien Dung, statistics show that the country currently has about 200 million deposit accounts with 87% of adults having bank accounts, a very large number. This reality requires the industry to train a completely different staff than before.

Another very different point is the number and value of transactions. Previously, we used to hope for 1 million transactions a day, but now there are 50 to 100 million financial transactions a day. This challenges the question of how to control it,” the Deputy Governor of the State Bank of Vietnam cited.

Due to the increase in transaction volume and accounts, the SBV leader affirmed that many banks are now considering information technology risks similar to credit risks. The banking industry will form a different risk management system, covering information technology security.

Meanwhile, Deputy Minister of Science and Technology Bui The Duy said that AI is changing and reshaping the global game and affecting all fields, including banking.

Deputy Minister Bui The Duy said that IT staff in banks need to be re-equipped with new knowledge according to new platforms such as blockchain and artificial intelligence.

“Every 6 months to 1 year, a new generation of technology is born. The next AI systems will be proactive systems, like a living organism, that will automatically advise us and automatically do the work that needs to be done. In addition, the trend of quantum computers will pose a huge problem with types of coding, requiring a complete change. Therefore, updating in training technology human resources will be a continuous task,” said Deputy Minister Bui The Duy.

At the forum, experts all agreed that the banking industry is facing a paradox of human resources when it is “both surplus and shortage”. The surplus human resources are those who operate the system in the old way, while the shortage of human resources is the source of high-quality information technology human resources. If in 2018, the banking industry needed 320,000 technology human resources, then by 2026 it is expected to need 750,000 people.

At present, the supply of human resources in information technology is not enough to meet the demand of the banking industry, while this is the human resource that determines the competitiveness of banks. This is both an opportunity and a challenge for human resources in the banking industry.

Source: https://www.sggp.org.vn/nhan-luc-cong-nghe-dang-tro-thanh-yeu-to-song-con-cua-cac-ngan-hang-post803970.html