According to a Deloitte report, the world's leading investment banks can improve business performance by 27% to 35% thanks to AI applications. In Vietnam, many banks have pioneered the deployment of AI applications such as chatbots, eKYC, data analysis to predict customer behavior, detect fraud, contributing to improving service quality and customer service efficiency.

At the seminar on AI application in policy communication and banking products and services, organized by Banking Times on the morning of August 20, Mr. Nguyen Quoc Hung - General Secretary of the Banking Association, said that the risks in AI are related to data security and privacy; the risk of dependence on algorithms, leading to incorrect information if not verified; legal and ethical issues in using AI, especially in the finance - banking sector.

According to Mr. Hung, investing in standardized and secure data, because quality data is a prerequisite. A mistake in the AI ​​system can cause a crisis of confidence, threatening the stability of an organization, even an entire system.

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The seminar "Application of AI in communication of banking policies and products and services" took place on the morning of August 20, at the headquarters of the State Bank.

Therefore, the application of AI in banking activities requires a clear legal framework, a strict system of technical standards and a transparent monitoring mechanism for AI to truly become a companion.

Currently, many credit institutions have applied AI in debt collection and settlement. Representatives of the Banking Association said that this requires strict compliance with regulations, especially on ethical standards, although the Law on Credit Institutions has specific regulations.

“In the coming time, the association will issue a code of conduct in debt collection. These standards need to be consistent with the characteristics of credit institutions,” Mr. Hung noted.

According to Mr. Hung, banks must prioritize investment in highly secure technology infrastructure to ensure a solid foundation for deploying complex AI applications and ensuring data is always safe. Along with that, it is necessary to develop high-quality human resources and raise awareness of digital skills for all staff.

Sharing about this issue, Associate Professor Dr. Pham Manh Hung, Deputy Director of the Institute of Banking Science Research, Banking Academy, pointed out that banks using available AI platforms to provide input data (such as ChatGPT) poses security risks when banks put that data on AI platforms.

Meanwhile, the rise of AI exposes a growing skills gap, so in banking, workers need not only financial knowledge but also technological capabilities.

The challenge of training human resources in the banking industry is a double challenge when human resources lack hard skills in technical ability as well as soft skills in thinking qualities and creativity in a new environment.

“Therefore, high-quality human resources in the banking industry are not only those with high degrees and solid expertise, but also possess all of the above factors,” said Associate Professor, Dr. Pham Manh Hung.

Source: https://vietnamnet.vn/nguy-co-rui-ro-ve-bao-mat-khi-ngan-hang-dua-du-lieu-len-cac-nen-tang-ai-2434084.html