Manulife Vietnam cooperates to improve medical knowledge for insurance consultants

With the orientation of developing a new generation of professional consultants who are knowledgeable about both finance and health, on July 11, Manulife Vietnam officially signed a cooperation agreement with the Vietnam Young Physicians Association and the Institute of Preventive Medicine and Public Health - Hanoi Medical University, implementing a training program on essential knowledge about community health for agents. This initiative contributes to improving the standards of insurance consultants, while demonstrating Manulife Vietnam's commitment to accompanying customers on their journey to healthy living every day.

The cooperation between Manulife Vietnam and medical training facilities contributes to bringing long-term value to insurance participants (Photo: Hien Ha).

Under the cooperation agreement, the Vietnam Young Physicians Association and the Institute of Preventive Medicine and Public Health - Hanoi Medical University will develop training content for the Manulife insurance consulting team. The program is designed to ensure professionalism and practicality, focusing on some common infectious and non-communicable diseases in the community.

In addition, Manulife consultants also have the opportunity to practice skills such as: preliminary analysis and interpretation of some common tests and health examination results, consulting on some health issues suitable for insurance benefits...

After the signing ceremony, the program is expected to start in August 2025, with direct teaching by a team of leading doctors and medical experts from the Vietnam Young Physicians Association and the Institute of Preventive Medicine and Public Health - Hanoi Medical University. Counselors who complete the program and pass the competency test will be certified by the school.

Through the program, Manulife Vietnam hopes to equip its consulting team with a practical medical foundation to effectively connect and accompany customers. For existing customers, understanding some common public health issues helps consultants better answer and support questions related to health benefits payments, as well as share information about risk factors, disease prevention, building a positive lifestyle for personal health and building a healthy community, helping customers conquer the journey of healthy living every day.

Meanwhile, for potential customers, with additional accumulated medical knowledge, consultants can design insurance solutions suitable for the customer's current health situation, contributing to optimizing costs to achieve financial goals.

Understanding public health issues helps consultants better answer and support questions related to health benefits payments (Photo: Hien Ha).

Speaking at the event, Ms. Tina Nguyen - General Director of Manulife Vietnam - said: "This project is our pioneering step to realize our commitment to improve service quality, while building a team of 'new generation' consultants who are both financial experts and healthy living ambassadors to accompany customers throughout their journey of comprehensive health and financial protection. The program also contributes to helping Manulife promote the development of the Vietnamese insurance industry in a transparent, professional and sustainable direction."

Associate Professor, Dr. Le Minh Giang - Director of the Institute of Preventive Medicine, Hanoi Medical University - said: “Manulife's proactive cooperation with medical training institutions demonstrates a pioneering mindset and long-term strategy for improving the quality of health consultation in the insurance industry in Vietnam. Through the program, the team of agents will be provided with essential knowledge about public health, thereby supporting consultation and accompanying insurance participants. This training cooperation model can be replicated in the future, contributing to standardizing the quality of insurance consultation and expanding the role of insurance in community health care activities".

In the context of insurance becoming increasingly popular and essential, Manulife believes that focusing on people is the key to sustainable development. By improving the medical knowledge of the consulting team, the company not only demonstrates its responsibility to each customer, but also affirms its customer-centric strategy in all activities. This is part of Manulife's long-term vision, aiming to build a quality, professional insurance ecosystem, where each consultant is a long-term companion on the journey of protecting customers' finances and health.

Source: https://dantri.com.vn/suc-khoe/manulife-viet-nam-hop-tac-nang-cao-kien-thuc-y-te-cho-tu-van-vien-bao-hiem-20250714150650356.htm