Trusted address for tourists

In early August, the center's specialists received information that a tourist MSS (Indian nationality) lost his passport while traveling in Da Nang ; then coordinated with relevant authorities and units to verify and return the passport to the tourist.

Mr. MSS shared: “When I first learned that I had lost my passport, I was very worried because this was an important document while the time to return home was near. Finding my passport was a great fortune for me. The dedication and prompt support of the specialists at the Tourist Support Center helped me quickly resolve the problem and continue my journey home with peace of mind.”

In addition to searching for lost items, the center also provides tourist information and suggests places to eat and have fun that fit the traveler's schedule right at the information counters at the airport.

Ms. Nguyen Kim Huong, a tourist from Ninh Binh , expressed her appreciation for the enthusiasm of the specialists who quickly resolved tourists' questions, bringing convenience, trust, and satisfaction when traveling.

Ms. Nguyen Thi Hong Tham, Director of the Da Nang Tourism Promotion Center, said that in the first 6 months of 2025, the Tourist Support Center welcomed 35,100 visitors at the offices and information counters at Da Nang International Airport. The center also received and processed 3,330 calls, 234 emails, and 896 messages via social networking applications.

With the aim of meeting the information needs of tourists and improving service quality, the center actively provides diverse support services, including providing destination information such as consulting on tourist attractions, events, and special festivals in Da Nang and neighboring areas; supporting means and services through providing information on means of transportation, booking accommodation and introducing reputable restaurants and eateries; receiving and resolving feedback related to service quality, prices, especially in situations that may affect the experience of tourists...

In addition, the center is piloting an AI digital travel assistant at information counters at Da Nang airport, helping visitors receive information quickly and accurately.

Ms. Tham added that after the merger, Da Nang's tourism space was expanded, the number of visitors asking for information increased, including information about Da Nang and Quang Nam (old).

Tourists not only search for information related to famous destinations but also about transportation, ticket prices, festivals, events and tourist maps of Da Nang and Quang Nam (old).

Currently, the Danang Visitor Support Center has two main offices at 18 Hung Vuong (Hai Chau Ward) and 49 Phan Chau Trinh (Hoi An Ward), two information counters at Danang International Airport. When having problems, visitors can contact the Visitor Support Center through many different channels such as: Shortcut hotline: *8899; Email: [email protected]/[email protected]. The Visitor Support Center's social media channels include: anpage - Danang Visitor Center; Zalo, Whatsapp, Line, Kakaotalk via the connection link: http://bit.ly/3UGYqor