Digital government gateway from the grassroots

Standardize from the smallest step

In Duc Trong commune, the Public Administration Service Center has been operating stably with full computers, printers, smart kiosks and high-speed internet connection. The reception and processing of administrative records comply with the unified process of the whole province.

Common procedures such as signature authentication and copying of originals are processed quickly, with results returned within the same day. Data is digitized and updated on specialized software, creating favorable conditions for both citizens and processing agencies. Procedures that require longer time, such as determining the level of disability or resolving social benefits, are still guaranteed to comply with regulations and progress with full receipts and online lookup.

In addition to direct submission, people can do it via personal devices or kiosks at the commune headquarters. In addition, staff at the One-Stop-Shop will support VNeID registration, submission of documents, digital signature and receiving results via the National Public Service Portal. Every step is synchronized, creating a closed, transparent and convenient process.

In particular, for records that exceed the authority of the commune level, the staff provides specific instructions in writing with stamps and digitization, helping people to be proactive and avoid mistakes when working with higher levels. Ms. Vu Thuy Ngan, a resident of Duc Trong commune, shared: “I went to the commune to get a business license to open a small shop. At first, I was a bit confused because of the new system, but the staff gave very clear instructions, the procedures were resolved quickly, so I felt very secure.”

Comrade Tran Trung Hieu - Secretary of the Duc Trong Commune Party Committee commented: The synchronous implementation of the commune-level public administration model is not only practical but also brings about clear efficiency. Cadres and civil servants in all sectors have access to specific and scientific operating procedures. This is the foundation for the grassroots government apparatus to operate in the right direction, increase initiative and improve people's experience.

Paperless Administration

Not only serving the people more effectively, the new administrative model is also demonstrating its role in management and coordination between government levels. In Xuan Huong Ward - Da Lat, the electronic document system has been put into synchronous use. The steps of document processing, from drafting, signing, digital signature to issuing, receiving and responding all take place on a digital platform, without using paper.

Horizontal connectivity between communes and wards is also promoted. In cases where documents need to be exchanged between two units at the same level, they are all done electronically, ensuring consistent, accurate processes and saving time. This is an important step towards a paperless administration, reducing manual work and increasing work efficiency.

Comrade Dang Duc Hiep - Member of the Provincial Standing Committee, Secretary of the Party Committee of Xuan Huong Ward - Da Lat emphasized: The Public Administration Service Center at the commune and ward levels is not only a place to process procedures but also a place where people can clearly feel a government that meets practical needs, operates flexibly and creates a sense of friendliness. The important thing is to not let any gaps or delays occur in both professional skills and the spirit of serving the people.

The synchronous operation of the Public Administration Service Center at the commune level after July 1st not only demonstrates the determination to reform but also demonstrates the administrative capacity of the grassroots government in the new context. At the site inspection before the operation, Lam Dong Provincial Party Secretary Y Thanh Ha Nie Kdam emphasized: The Public Administration Service Center at the commune and ward levels must be the most concrete image of the effectiveness of serving the people of the grassroots government after the merger.