Tich Luong Ward Police: Improving efficiency in serving people

People come to Tich Luong Ward Police Station to make citizen identification cards.

With a large area, large population, and a large number of procedures to be resolved, the Ward Police have arranged officers and soldiers according to each specialized field, in which special attention is paid to selecting officers with experience, good communication skills, a firm grasp of legal regulations, and a high sense of responsibility to receive citizens and resolve administrative procedures... To meet the large number of people coming to work every day, the Ward Police have arranged for officers to take turns to be on duty at the citizen reception department from early morning until the end of office hours.

At the same time, the unit advised local Party committees and authorities, mobilized the strength of the entire political system to guide and resolve administrative procedures, and remove difficulties and obstacles for people in the process of implementing the two-level local government model.

Accordingly, immediately after the merger, officers and soldiers assigned to receive people and handle administrative procedures quickly got to work.

To continuously improve the quality of administrative procedure settlement, the Ward Police have applied information technology to the working process, helping to reduce paperwork and shorten processing time. Software for residence management, citizen identification issuance, receiving and returning results are implemented synchronously.

The forms are posted publicly, and the officers in charge directly explain to the people if there are any problems, creating the most favorable conditions for the people when they come to work. Thanks to that, people coming to do the procedures are not only clearly guided but also feel the closeness and friendliness of the police force.

Major Pham Thi Diem, the officer in charge of receiving applications for citizen identification cards, said: Every day, the ward police receive and handle about 300 people coming to carry out administrative procedures, such as issuing citizen identification cards, registering permanent residence, temporary residence, temporary absence, confirming criminal records, handling administrative violations and many other procedures under their authority. In many cases, people are elderly, unfamiliar with online declaration procedures or illiterate, we are ready to support and explain each step in detail.

Police officers of Tich Luong ward guide people through administrative procedures.

Along with administrative reform, Tich Luong Ward Police also pays special attention to work discipline and the spirit of serving the people. The unit has implemented the signing of a commitment to implement the 6 teachings of Uncle Ho to the People's Police, building the image of a police officer who is close and dedicated in handling work.

Notably, to enhance public service responsibility, Tich Luong Ward Police applied the method of collecting opinions to assess people's satisfaction after each administrative procedure. All feedback was recorded and handled promptly, thereby creating trust and consensus from the people.

Ms. Nguyen Thi Huong brought her child to do the household registration transfer procedure, and said: When I first arrived, seeing the large number of people waiting to process the procedures, I was worried whether it would be my turn or if I would have to wait until the afternoon to do it. But surprisingly, I was guided very enthusiastically by the police officers, from declaring information to preparing documents, so it was very smooth and quick, I finished in less than 30 minutes.

After reorganizing, Tich Luong Ward Police has made a clear change in both professional performance and spirit of serving the people. With a team of well-assigned, professional and dedicated staff, administrative procedures are resolved quickly; pending procedures are resolved completely.