Developing digital government, linking digital transformation with administrative reform has helped Ha Tinh improve the quality, effectiveness and efficiency of state management and provision of public services by authorities at all levels, bringing benefits to management agencies, people and the whole society, while contributing significantly to improving the investment and business environment, promoting investment attraction and developing economic sectors.

Developing digital government, linking digital transformation with administrative reform has helped Ha Tinh improve the quality, effectiveness and efficiency of state management and provision of public services by authorities at all levels, bringing benefits to management agencies, people and the whole society, while contributing significantly to improving the investment and business environment, promoting investment attraction and developing economic sectors.

Creating a foundation to promote administrative reform (AR) in general and digital transformation (DX) in particular, Ha Tinh has upgraded and completed technical infrastructure to ensure the application of information technology within state agencies, developed applications and digital utility services, increased human resources, and aimed at building a modern, professional, effective and efficient administration.

At the Provincial Public Administration Service Center - the place to receive and process administrative procedures (TTHC) for people and businesses (DN) in the past time, it has focused on investing and upgrading facilities, especially digital equipment to support people. At the same time, synchronously connecting the provincial public service portal database with specialized data systems and connecting with the National Public Service Portal to serve people and businesses to submit documents online, and State management agencies to check and verify in handling TTHC.

Mr. Hoang Tung Phong - Deputy Director of the Provincial Public Administration Service Center assessed: "Thanks to the strong implementation of digital transformation, it has contributed to reducing the number of direct applications submitted by people and businesses, and significantly increasing the number of online applications. When submitting applications online, people will be more carefully and fully prepared through instructions on the network environment. The staff also reduces the time spent working directly with people, creating more time to more closely control the quality of input applications".

The rate of applications submitted via Ha Tinh's online public services on the National Public Service Portal as of October 4 was nearly 72%.

Up to now, Ha Tinh has had 500 administrative procedures at 3 levels deployed with full online public services and 1,022 administrative procedures deployed with partial online public services. Synchronous infrastructure along with effective propaganda and mobilization work has resulted in the rate of online submission of records in the whole province being 72%, of which full online records are 74.02%.

Along with online public services, digital transformation activities in state agencies have also seen many changes and remarkable progress. Up to now, the rate of electronic document exchange between provincial and district-level agencies has reached 100% and between commune-level People's Committees and provincial and district-level agencies has reached 99%. Digital signatures are regularly applied from provincial to commune levels. Up to now, the rate of digital signature application in electronic transactions and sending and receiving electronic documents of state agencies at provincial and district levels has reached 100%. 100% of departments, branches, sectors, district-level People's Committees, and commune-level People's Committees have electronic information portals/pages, and information is continuously and effectively updated.

The online meeting infrastructure system is synchronized from the provincial to the communal level. Strong movements in digital transformation in the activities of state agencies have contributed to improving the effectiveness of leadership, direction, inspection and supervision of leaders of Party committees and authorities and the performance of public duties by cadres, civil servants and public employees.

Commune-level information portals in Thach Ha are regularly updated with data for people to grasp.

Thach Ha is a locality with a strong breakthrough in administrative reform rankings, from 7th place in 2021 to 2nd place in 2022. This result is the result of great efforts of the entire district political system, in which the leadership, urging, inspection and supervision role of the head is promoted through digital transformation activities.

Ms. Nguyen Thi Lien - Chief of Office of the People's Council - People's Committee of Thach Ha district said: "Through the system of monitoring the performance of tasks of departments and offices on a daily and weekly basis, the district leaders will review and evaluate the progress of tasks and work content and seriously and resolutely discipline units, departments and individuals who have not performed effectively and have not ensured progress. At the same time, difficulties and problems will be quickly grasped and directed to be resolved, not allowing bottlenecks to form."

All departments and branches apply a system for managing documents, work records and executive direction.

At the provincial level, the system of document management, work records and direction on the network environment is also effectively exploited by departments, branches and localities in the area, clearly identifying people, work and progress, improving awareness, spirit and responsibility for civil servants and public employees in performing public duties. Moreover, with a fairly synchronous technology infrastructure platform and a specialized data system that is built and updated regularly, information, figures and data in each field are updated, statistically and accurately reported every day and every week, helping the leadership and direction of Party committees and authorities to be synchronous, focused, key and close to reality.

Localities arrange forces to support people in submitting online public service applications.

Digital transformation is also the driving force for the formation of initiatives and models in administrative reform. Since 2021, more than 80 initiatives on administrative reform have been widely applied throughout the province, most of which are related to the application of digital transformation to create utilities to serve more effectively the leadership and direction of leaders and the reception and processing of administrative procedures by officials and civil servants. Typically: Innovating the posting of decisions on announcements, lists and internal procedures of administrative procedures by QR code along with posting paper copies at one-stop shops at all levels in the province; applying the mail merge utility in MS Word to print work permits; establishing support points, consulting on registration and providing instructions on using accounts on the National Public Service Portal; applying virtual assistants in looking up administrative procedures; Build and integrate an information system to receive people's feedback and suggestions into the commune's electronic information page, share QR codes to connect to the system via Zalo....

People scan QR codes to reflect recommendations and proposals.

In reality, the digital transformation movements in the government system have brought about clear results, better service, and more convenience for people and businesses, contributing significantly to improving the investment and business environment, and promoting investment attraction.

Department of Transport officers issue and renew driving licenses online for people.

With a synchronized data system, in May 2023, the Department of Transport officially implemented the online issuance and renewal of driver's licenses. With just a smartphone or personal computer, people can issue and renew their vehicle licenses right at home. Mr. Phan Xuan Hoai (Phu Gia commune, Huong Khe) shared: "The driver's license is due for renewal, but I teach far away, so going back to the city to renew it takes a lot of time. Luckily, there are instructions for online issuance and renewal at the right time, so I can carry out the issuance and renewal steps right on the spot, which is extremely convenient." It is known that since the implementation, the whole province has issued and renewed driver's licenses online for over 2,300 cases. Ha Tinh is one of the top 3 localities in the country in the number of online issuance and renewal of driver's licenses.

Online driver's license exchange portal.

In Hung Tri Ward (Ky Anh Town), instead of waiting until the day of receiving people to reflect recommendations and proposals related to the settlement of administrative procedures, people can now send their opinions immediately via QR codes posted at the one-stop transaction department. Mr. Nguyen Dinh Tai - Chairman of Hung Tri Ward People's Committee said: "The application of QR codes in surveys and measuring the satisfaction of organizations and individuals who come to resolve administrative procedures at the reception and return of results department helps people a lot. When seeing difficulties, problems or dissatisfaction in the reception and settlement of administrative procedures, people can reflect immediately, without having to make an appointment or wait to meet the ward leaders to reflect directly. Moreover, through the people's assessment, the leaders also grasp the spirit and working attitude of the staff and civil servants".

In addition, many agencies and units have deployed online public service fee and charge payment services through a number of banks with branches in the province. A number of online payment services are being deployed, integrated and connected to expand online payment for multiple services and products, creating favorable conditions for people and businesses in handling administrative procedures... In particular, businesses enjoy many benefits when state agencies deploy electronic invoices and allow tax obligations to be fulfilled on electronic applications.

People pay fees online in handling administrative procedures.

In addition to the achieved results, the construction of digital government according to Resolution No. 05-NQ/TU of the Provincial Party Committee on focusing on leadership and direction of digital transformation in Ha Tinh province for the period of 2021-2025, with a vision to 2030, is facing many difficulties. That is, the development of a comprehensive database of sectors and the formation of a large provincial data warehouse is still slow, affecting the efficiency of exploiting and managing information and data in implementing socio-economic development goals. The quantity and quality of information technology specialists in sectors and localities are still lacking and weak, failing to meet the requirements of current digital transformation work, as well as medium and long-term goals. In particular, the capacity to receive and apply IT of people and businesses is still limited, so the team of cadres and civil servants in sectors and localities are having to hold hands, show work, and even do it for them in administrative procedures transactions via the network environment. Ms. Nguyen Le Thuy Hang - Deputy Director of the Ha Tinh City Public Administration Center said: "Although the level of information technology of the people has been somewhat improved, in general, it is still at a low level, while the online public service platform is still quite complicated. It is not easy for people to submit their applications online, leading to people being hesitant and some people still maintaining the habit of direct transactions."

Ha Tinh Tax Department organizes propaganda on the implementation of electronic tax payment to each business household.

Assessing the process of building a digital government, Mr. Duong Van Tuan - Deputy Director of the Department of Information and Communications affirmed: "Digital transformation in the activities of state agencies in recent times has achieved many remarkable results, bringing many benefits to both management and executive agencies and people and businesses. However, to realize the goals and tasks according to Resolution 05 of the Provincial Party Committee, building a professional, modern, effective and efficient administration, there is still a long way to go and requires the synchronous participation and high determination of the entire political system and the entire population. In particular, the heads of Party agencies, government, Fatherland Front, and socio-political organizations at all levels must take primary responsibility for the results of digital transformation activities according to their assigned functions, tasks and authorities".

(To be continued)

Article & Photos: Reporter Group

Design & Layout: Cong Ngoc

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