VNGGames introduces comprehensive customer care program VNGGames CLUB

VNGGames CLUB includes five (5) membership levels: Bronze, Silver, Gold, Diamond and Legend. Users will accumulate experience points (EXP) through in-game transactions and interactions, thereby increasing their level in VNGGames CLUB. Higher levels correspond to more privileges and attractive rewards. For example, with the Legend rank, users have the opportunity to own tickets to attend live events of the game; have priority support to solve problems within 30 minutes; along with a series of other attractive gifts and incentives through the Gift Receiving - Mission System. Users will not need to pay any fees to become members of VNGGames CLUB. When owning an account of products belonging to the VNGGames ecosystem and logging in on shop.vnggames.com or club.vnggames.com, users will have their account automatically created by the customer care system and become members of VNGGames CLUB. Not only is it a channel for caring for loyal customers, the VNGGames CLUB system is also a place for customers to store items and a bridge connecting the gaming community together. VNGGames CLUB also helps publishers optimize customer care, creating a cohesive, open ecosystem between games under VNGGames instead of supporting each game individually as before. Since November 2024, games such as Bomber VNG and Ghost Story: Thien Nu have linked information with VNGGames CLUB. In the coming time, other game titles will be integrated into this program by VNGGames. As a leading game publisher and developer in Southeast Asia, VNGGames is committed to providing high-quality game products and building a healthy gaming community. Currently, VNGGames is operating 11 game studios in major cities in the region, including Bangkok, Beijing, Jakarta, Manila, Kuala Lumpur and Taipei. In the first 9 months of 2024, VNGGames recorded 77.1 million quarterly users.