In the context of increasingly developing technology, using voice to perform banking transactions is becoming a trend. However, many people still do not clearly understand what voice transactions are?

What is voice trading?

Voice transactions based on Artificial Intelligence technology (AI Voice Banking) is a new utility deployed by many large banks to attract young customers who love technology.

This is a breakthrough technology that allows individuals to conduct banking transactions using voice commands. Instead of entering information by pressing keys, users only need to speak commands to make transfers, top up services or open and lock cards.

Benefits of voice trading

Voice transactions offer many benefits for both customers and financial institutions:

With customers

Voice transactions make it easy for users to perform transactions on banking applications. Instead of manually operating on the mobile application interface, users only need to speak to perform various banking tasks such as transferring money, paying bills, or even paying credit cards, blocking credit cards... This convenience is especially valuable for people with disabilities or those who prefer an intuitive and easy banking experience.

With banks and financial institutions

Banks and financial institutions also benefit from voice-enabled technology. By implementing voice-enabled services, banks can enhance customer engagement and enhance the user experience. Voice-enabled transactions reduce the time and effort required for customers to complete transactions.

With voice recognition systems handling routine requests and transactions, the digital banking app of the future hopes to replace the teller at the counter in handling most simple requests, allowing bank employees to focus on more complex tasks and provide personal assistance when needed.

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