500,000 CUSTOMERS HAVE SUCCESSFULLY VERIFIED THEIR FACE ON ACB ONE

Since early June, ACB has pioneered the successful implementation of facial authentication for 500,000 customers via the ACB ONE Digital Banking application, to help enhance account security and protect large-value online transactions.

To encourage customers to perform facial authentication, ACB has sent notifications via email and on the ACB ONE Digital Banking application, recommending customers to register for facial authentication to avoid interruption of transactions with large values.

In compliance with Decision No. 2345 of the State Bank on implementing safety and security solutions in online payments and bank card payments, from July 1, 2024, with online transfer transactions or e-wallet top-ups with a value of VND 10 million/time or a total of VND 20 million/day, ACB customers must add a face authentication step.

Mr. Tu Tien Phat, General Director of ACB, shared: “As soon as we deployed facial authentication registration for customers, we considered that this system might not be smooth. But in fact, after deployment, it only took customers less than 30 seconds to authenticate. This is a very radical solution, helping to resolve risks related to security and account safety."

With facial authentication, only the “owner” of the account can transfer money. In case the account owner’s information is leaked, criminals can take control of the phone to transfer money from their account. But when transactions must be authenticated by face that matches the face on the ID card, criminals will have difficulty impersonating to get money.

How to register for face authentication on ACB ONE:

Customers need to prepare a smartphone that supports NFC reading and install the ACB ONE Digital Banking application version 3.27.0 or higher, along with a valid chip-embedded ID card to ensure that the facial data registered with ACB matches the biometric data that has been verified and stored at the Ministry of Public Security.

Customers will do the following: access the ACB ONE application, select "Add" and "Face authentication", select the box to agree according to ACB's regulations and select "Register" to start following the instructions.

In addition, customers need to update the ACB ONE application to version 3.27.0 or higher to continue logging in and making online transactions on the ACB ONE application.

If you have difficulty performing facial authentication on ACB ONE, you can contact the hotline (028) 38 247 247 or (028) 35 14 54 86 for support and answers to your questions. You can also go to an ACB branch or transaction office to register for facial authentication if your device does not have an NFC reading function.

ACB ONE is ACB's Digital Banking service. With the spirit of "Living lightly, having more fun", ACB ONE provides a variety of utilities to meet daily transaction needs, making customers' lives more convenient and easier. With a friendly interface, ACB ONE brings an easy-to-use experience, along with practical and free features such as opening an online account, 24/7 fast money transfer, bill payment, payment/transfer of money by QR code, online deposit, online disbursement... If you do not have an ACB account, customers can open one online right here to experience and enjoy many utilities and attractive incentives with ACB ONE.

Detailed information about Face Authentication Registration at ACB website: https://acb.com.vn/xac-thuc-khuon-mat