Recently, on some personal Facebook pages and social networking sites, information was posted about the network operator VinaPhone withdrawing the phone number 0xx7.999.999 and quickly reissuing this beautiful SIM number to a new customer.

Specifically, according to the subscriber of the beautiful SIM number posted on Facebook, N.D.Q shared that recently due to being busy with work both abroad and domestically, he could not use the phone number 0XX7.999.999 and did not know it was revoked.

Posting on his personal page, Mr. N.D.Q shared that on the evening of November 19, 2024, he called the VinaPhone switchboard and was informed that the number had been withdrawn to the number warehouse but had not been issued yet.

On the morning of November 20, 2024, when going to the VinaPhone transaction office in Ngoc Lam, Long Bien, I was informed that the phone number had just been issued on the afternoon of November 19, 2024, exactly 90 days after the subscription was locked in both directions due to no calls, the account still had about 3,000,000 VND, prepaid subscription.

“The SIM card I registered is a very nice number. VinaPhone revoked the number and immediately issued it to another individual. I will file a request for VinaPhone to respond whether it followed the regulations on reissuing nice SIM cards or whether there is a group of people who took advantage of the nice SIM card number. This is a 9-digit SIM card, so it will have to be collected and stored for a long time before being auctioned and a high commitment will have to be paid.

However, my SIM card was immediately cut off after 90 days and transferred to someone else on the day I called VinaPhone's customer service center. This SIM card is worth billions, so there was a plan to keep an eye on it," according to the subscriber.

On personal pages and posts shared on forums, this information received a lot of interaction with many mixed opinions.

According to the reporter's investigation, on SIM pricing sites, the number of "six 9" subscribers that were revoked is estimated to be worth up to several billion VND.

Regarding the above incident, VinaPhone has issued an official statement affirming that the information posted on social networks about the above case is untrue, has stereotypes, damages VinaPhone's reputation and has signs of violating the law.

Currently, Vinaphone has requested the authorities to support the handling according to the provisions of the law.

According to VinaPhone's official announcement, the collection of expired prepaid mobile subscriber numbers is regulated by the Ministry of Information and Communications and has been implemented and publicly announced by VinaPhone on its website, under general transaction conditions for many years, in order to optimize the efficiency of exploiting telecommunications number reserves and limit the situation of junk SIMs.

According to VinaPhone regulations, after the prepaid subscription account expires, the subscription will be locked in one direction, and 10 days later, it will be locked in both directions (before locking in one direction, the system will send many notification messages).

The time the network operator keeps the subscriber's number on the system after the subscriber has been locked in both directions is 30 days. After this time, the subscriber number will be kept by VinaPhone for another 15 days to consider reissuing if the customer continues to need to use it. After this time, the subscriber number will be reused according to regulations.

For phone number 0xx7.999.999, the subscriber number was locked one way on August 19, 2024, locked two ways on August 29, 2024, the number is kept and waiting for recovery until October 12, 2024 (45 days from the time of locking two ways).

To ensure customer benefits, VinaPhone has sent many notification messages recommending customers to maintain service usage to avoid one-way and two-way blocking.

Specifically, on August 14-16-18, they sent messages with the content: " Thank you for using VinaPhone's services. Please top up or make calls/send messages/access data to extend the usage period before the subscription is locked one way on August 19, 2024. Contact details: 18001091".

On August 24-26-28 , text messages were sent with the content: "Thank you for using VinaPhone's services. Please top up your card to ensure no contact is interrupted before your subscription is locked in both directions on August 29, 2024. Contact details: 18001091".

"After sending the messages and notifications, VinaPhone did not receive any feedback from the customer and the above subscriber number did not use telecommunication services, so the system performed a one-way lock, two-way lock when the subscriber number expired according to regulations.

After the deadline for customers to restore according to their needs, VinaPhone will not reuse the number until November 19, 2024 and put the number into a new issuance mode. The reuse of the subscriber number has been carried out by VinaPhone according to regulations, after ensuring the rights and time for customers who need to restore the service," Vinaphone informed.