Bringing government closer to people in remote communes

In early August 2025, at the Public Administration Service Center, the working atmosphere of the commune officials clearly demonstrated the spirit of innovation. As early as 8:00 a.m., many people from Ta Hine commune came to the kiosk area to get a queue number to carry out administrative procedures...

Holding the land use right certificate in her hand, Ms. So Ao K'So, a resident of Ta Hine commune, was very happy because previously her relatives also did the procedures but had to go back and forth many times, spending more time, but now with the enthusiastic and responsible guidance of the center's civil servants, they received the results in less than 2 weeks. "I am very excited to see that the administrative procedures are resolved more quickly and conveniently. The staff and civil servants here work responsibly and are close to the people," Ms. K'So shared.

Ta Hine commune was merged from Ninh Loan, Da Loan and Ta Hine communes. Officially operating a 2-level local government with the whole country since July 1, Ta Hine commune has entered a period of stabilizing the apparatus, gradually implementing solutions for socio -economic development. In particular, the work of handling administrative procedures for people has been well implemented by the locality. According to Mr. Phan Dinh Quy - Vice Chairman of the Commune People's Committee and Director of Ta Hine Commune Public Administration Service Center, immediately after coming into operation, the commune has focused on investing in equipment, focusing on professional training, expertise and communication skills so that each cadre and civil servant can serve the people more effectively.

On the other hand, the Commune People's Committee will establish a Mobile Technology and Professional Team to support the settlement of administrative procedures for people in villages about 10 km from the commune center with a large number of ethnic minorities, many difficulties in facilities, limited understanding of technology... "On Sundays, the team will go to the cultural houses of the villages to guide each person, especially the elderly, those who do not have smartphones... to carry out administrative procedures in the electronic environment instead of having to go to the Commune Public Administration Service Center. At the same time, the team will grasp the needs of solving the work of the people and the grassroots authorities closely", Mr. Quy informed.

According to the leader of Ta Hine commune, for the Public Administration Service Center, up to now, the equipment system is still lacking and has not been invested synchronously, leading to the processing of documents being affected and the updating of information being slow... In the coming time, the commune will continue to advise and propose to superiors and focus on removing and supplementing, helping the apparatus operate more and more effectively, serving people and businesses better.