2023 is considered the year of artificial intelligence (AI). Companies are racing to develop working tools integrated with AI. Microsoft is also working hard to develop new AI-powered features on products for users and businesses. Notable among them is Microsoft Teams - a business communication and collaboration application; allowing users to chat, meet, and share files with members of the organization.

With the upgraded version of Microsoft Teams, Microsoft Teams Premium (Teams Premium) is introduced to the market. Teams Premium applies the latest technologies, including Large Language Model (LLM) powered by OpenAI's GPT.

With many years of accompanying Microsoft and implementing projects related to Microsoft 365 for businesses, CMC Telecom representative assessed that the Teams Premium application will help meetings become "smarter", more personalized and more protected; whether it is a live meeting, a large meeting, a virtual appointment or a webinar.

Outstanding features of Microsoft Teams Premium include:

Keep meetings confidential

Setting up a meeting via Microsoft Teams is a quick and simple process. But meetings often involve sensitive and confidential business information, such as board meetings, discussions about the company's financial situation, or meetings discussing unreleased products. Therefore, sensitive meetings require an extra layer of protection to limit the content and information from being leaked to the outside world.

With advanced meeting protection now available in Microsoft Teams Premium, users can easily upgrade protections for business meetings without hindering the meeting participant experience. Configurable options include watermarking and limiting who can record meetings.

With the watermark feature, when sharing the screen to prevent leaks and limit who can record, users can confidently present and display sensitive information. And for important, sensitive meetings that require disabling some core meeting features to use advanced encryption options, users can apply the end-to-end encryption (E2EE) option to the meeting.

Virtual Appointments - Easily manage appointments and measure results

Users can schedule, view, and manage virtual appointments; receive real-time status updates in the queue view; send appointment reminders, view analytics and reports on virtual appointment activity, and configure calendar, staff, and booking page settings. The app provides a seamless end-to-end experience for business-to-customer interactions; integrating scheduling, analytics, and management options… all in one place.

Some of the benefits of using virtual appointment creation and management include:

Home: The home page provides full features and helps users to operate quickly.

Schedule: Access the appointment calendar to create virtual appointments such as: project meetings, customer meetings, business trips... Users can connect an existing calendar or create a new calendar.

Queue: View and monitor all scheduled and on-demand virtual appointments in the appointment calendar, with real-time updates.

Analytics: See activity and usage trends to help optimize virtual appointments and drive better business results.

Manage: Manage calendar details, add services using appointment types, add staff and assign roles, and configure appointment page settings.

AI support, including GPT from OpenAI

With smart summarization in Teams Premium, users get automatically generated meeting notes, suggested tasks, and personalized highlights. This helps users get the most important information even if they missed the meeting.

Easily create meetings to suit individual and organizational needs

Microsoft Teams Premium lets participants review key and personally relevant points from a meeting. Personalized timeline markers that only users can see, called out when they join or leave a meeting in the meeting recording; allowing users to quickly click and listen to what they missed.

CMC Telecom representative emphasized: “Using Microsoft Teams Premium will help businesses solve many needs such as: meetings, training, organizing webinars on the same single platform. Because today the above tasks often take place regularly, so organizations need to pay attention to using tools to help participants have better experiences”.

Thuy Nga