Hanoi, October 29, the Smart Banking 2024 Conference and Exhibition hosted by the State Bank of Vietnam gathered many advanced technology solutions to promote digital transformation in the banking industry. At the event, Techcombank once again affirmed its leading position in the industry with breakthrough digital solutions on the Techcombank Mobile platform. By applying modern technologies such as artificial intelligence (AI), big data and process automation along with a superior digital platform, Techcombank has created a smart and flexible financial ecosystem, allowing customers to manage personal finances, transactions and investments anytime, anywhere. These technologies not only increase convenience but also create a solid strength that makes Techcombank's difference that is not easy to copy. At the forum, Techcombank's digital transformation expert also shared Techcombank's journey to becoming a pioneer bank in the technology field in Vietnam, along with practical experiences contributing to building strategies and solutions for safe and sustainable banking development in the digital future.

Conference scene

Mr. Pranav Seth, Director of Digital Transformation Office of Techcombank emphasized, “Techcombank considers digital technology as the main driving force to increase revenue and profit, thereby contributing to changing the position of the bank. Techcombank's digital platform innovations are contributing to bringing a hyper-personalized experience based on a deep understanding of customers. This also helps optimize the customer experience at every touchpoint with Techcombank, continuing to realize the vision of "Transforming the financial industry, Enhancing the value of life" and pursuing the motto "Customer is the center" in all business activities." Updating on the outstanding results of Techcombank's digital transformation at the Smart Banking 2024 forum, Mr. Pranav Seth affirmed that digital transformation has contributed a new source of revenue with about 35% coming from digital customers and transactions on digital channels, helping Techcombank sharply increase the number of transactions through this channel. In the third quarter of 2024 alone, Techcombank attracted nearly 500,000 new customers, bringing the total number of customers served to more than 14.8 million. Of which, 57.4% of individual customers joined through digital platforms. Based on data and communication via digital channels, Techcombank can expand interactions and build deeper relationships, thereby fundamentally changing the way it operates and bringing real value to customers.

Techcombank Mobile application was introduced at the event with a series of attractive features: Personal financial assistant, automatic profit generation, flexible Techcombank Rewards redemption... Applications from AI assistant and machine learning technology have established Techcombank's position as a "game-changer" in the field of asset management with more than 100 million accesses to consulting information in 2023. Meanwhile, "self-generating money" has helped more than 1 million customers optimize 55,000 billion in their accounts and may serve an additional 150,000 - 300,000 customers per month.

Vietnam Technological and Commercial Joint Stock Bank (Techcombank), with the vision of “Transforming the financial industry, Enhancing the values ​​of life”, is one of the largest joint stock banks in Vietnam, and one of the leading banks in Asia. Pursuing a customer-centric strategy, Techcombank currently provides financial solutions and diversified banking services to 14.8 million customers, including individual and corporate customers through a network of transaction points spanning across Vietnam as well as market-leading digital banking services. The Bank’s ecosystem approach and partnership in many key economic sectors helps differentiate Techcombank in one of the fastest growing economies in the world. Techcombank is the only Vietnamese bank to receive the “Best Bank in Vietnam” award, especially in 1 year, by three of the world’s leading prestigious organizations: Euromoney, Global Finance and FinanceAsia. Techcombank is currently rated AA- by FiinRatings, ba3 by Moody's and BB- by S&P. The bank is listed on the Ho Chi Minh City Stock Exchange (HoSE) under the stock code TCB.

Source: https://daibieunhandan.vn/techcombank-tao-dau-an-tai-smart-banking-2024-giai-phap-ngan-hang-so-vuot-troi-techcombank-mobile-post395071.html