Scene of The Makeover 2024 conference organized by Talentnet in Ho Chi Minh City on October 15-16.

Within the framework of The Makeover 2024 conference organized by Talentnet in Ho Chi Minh City on October 15-16, domestic and international experts provided data and comments to help businesses have more suggestions to proactively pursue sustainable development by laying the foundation for effective transformation and promoting the role of artificial intelligence (AI).

Turning AI into a Business Powerhouse

In his presentation, Mr. Mitchell Pham - an expert advising APEC governments on digital economy, a scholar of Asia 21 and a global council member of the Asia Society, emphasized the importance of adapting AI in all aspects of the organization, from people, processes to governance, and encouraged businesses to exploit this potential to improve productivity and innovation.

From applying basic AI models to deep learning and Big Data systems, AI technology is growing exponentially, gradually becoming mainstream and driving innovation.

While many predict that AI will replace jobs, the reality is that AI can automate tasks while changing the nature of work, thereby helping the workforce focus on higher-value tasks.

Mr. Mitchell Pham shared at the workshop.

For example, in the accounting industry, AI helps automate data entry, bank reconciliation, and invoice processing, delivering high accuracy, cost savings, and providing real-time analytics.

Mr. Mitchell Pham said that technology comes in many different forms, so organizational transformation is not only about technology but also requires changes in people, processes and management.

“On the human side, soft skills such as critical thinking and teamwork are crucial in the AI ​​era. On the governance side, AI needs to be applied safely, ethically, inclusively and in compliance with legal regulations,” he said.

In addition, AI is considered a key factor in promoting green technology and solving complex environmental problems that traditional solutions cannot handle. With such great advantages, Mr. Mitchell Pham commented: "With technology, you don't need to predict the future, but create the future."

AI transformation and adoption are creating a new future for customer experience, optimizing internal processes, and ensuring compliance. Businesses need to continuously explore, experiment, and adopt new technologies to stay competitive.

The first skill needed in the AI ​​era is Creativity

Sharing at the workshop, Mr. James Taylor, a consultant for CEOs and entrepreneurs from Silicon Valley to Dubai, a member of the Royal Society of Arts (FRSA), emphasized the role of creativity and the formula of 'Supercollaboration' between humans and AI to promote sustainable business development.

“The first skill needed in the AI ​​era is Creativity – the ability to create, develop and implement new ideas to drive innovation and optimize technology,” said Mr. James Taylor when mentioning the first and most important skill in the current AI era.

Mr. James Taylor emphasized the role of creativity and the formula of 'Super Collaboration' between humans and AI.

He suggests that useful and practical ideas that are the basis for breakthrough innovations often come from the combination of creative and critical thinking minds.

But since human-to-human collaboration to increase creativity has been an age-old suggestion, James Taylor offers a new concept – Hypercollaboration. “Hypercollaboration is the ability that every employee today can leverage to enhance their creativity and problem-solving abilities by leveraging cutting-edge technologies such as artificial intelligence (AI), the Internet of Things (IoT) and robotics.”

Research from Harvard University shows that with the help of AI tools like ChatGPT, Boston Consulting Group consultants worked 25% faster and had 40% better quality of work than their colleagues who did not use AI.

“Even if you are an expert in a certain field, you can still use AI to push new boundaries of creativity,” he said, citing the match between Lee Sedol, one of the world’s best Go players, and AlphaGo, an artificial intelligence system designed by Google DeepMind.

Accordingly, after 3 consecutive games of losing to AI, in move 78 of game 4, Lee Sedol made a move that turned the situation around, surprising the Go world and raising the game to a new level. Up to now, players who regularly compete with AI have continuously increased their position on the world rankings.

Mr. James Taylor encourages businesses to not only apply AI to solve automated tasks, but also to promote the potential of this tool to push the creative limits for talent. Collaboration between AI and humans is not just a trend but will be a vital factor, shaping the future of businesses.