The workshop is organized with the aim of helping businesses discover how to optimize customer data sources and automate sales processes; approach practical problems of successful digital transformation implementation from VTC NetViet experts as well as be able to practically solve use cases applying technology solutions in marketing activities.

The event revolved around 3 main issues: Applying ChatAI in optimizing sales consulting performance, revenue breakthrough; Multi-channel data consolidation - From theory to implementation; Smart ways to approach customers with Automation.

Discussing at the workshop about one of the benefits of AI for businesses in the field of customer care, speaker Ngoc Phuong - Head of Bizfly Martech Operations Team, VCCorp shared: AI application is very important. It will help businesses update continuously and respond quickly. If we imagine we have an employee who can dedicate 24/7, never get angry with customers, understand what our customers need, want, understand all the products available, understand what the business is aiming for, what it wants, and bring the best things to customers.

So customer care will not be too difficult. From there, AI can also provide sample forms to help us close orders, confirm orders, and then transfer KPIs to sales software to automatically create and send orders to customers of the business.

The sharing of the speakers and the enthusiasm of the guests have motivated businesses to accelerate digital transformation, optimize performance and improve customer experience. Hopefully, after this workshop, participants will be more confident in applying modern digital tools and technologies to promote sustainable development for their businesses.

Ha Linh