Setting new digital banking standards

With the positioning of a modern bank ready to reach out to the ocean, to adapt to the "taste" of diverse customers in the digital era, KienlongBank has recently launched the new generation Digital Banking platform X-Digi.

KienlongBank's X-Digi is a combination of digital technologies and personalized experiences to provide financial services using online means and without the intervention of traditional bank staff. The entire process from management, operation, business and provision of products and services to customers is integrated with modern digital technologies such as Cloud, AI, Big data... to provide effective and suitable banking services, while ensuring transparency in all transactions.

With X-Digi, customers do not need to go directly to KienlongBank branches or transaction offices but can still easily access and perform tasks from simple ones such as cashless payments; withdraw/transfer money; open an account; open a card using QR code to more complex ones such as signing a loan contract; consulting; payment; connecting direct payments to online public services such as paying registration fees, registering for insurance payments... or receive direct advice from 24/7 support staff via KienlongBank Support's live chat feature at any time and anywhere through "touch points" such as the KienlongBank Plus Mobile Banking application or the network of 24/7 automatic transaction points X-Digi Booth nationwide.

The word "Kien" in the 4 KienlongBank declarations in the ESG 2024 Sustainable Development Report affirms the commitment to focusing on sustainable development factors in the strategy of operations and business development.

The launch of X-Digi at a time when KienlongBank is aiming for the 30-year milestone of establishment and development has shown the determination of the Board of Directors in realizing the 4 declarations made in the ESG 2024 Sustainable Development Report, including Persistent sustainable growth; Persistent for customers; Resolutely developing a professional team and Persistent in governance activities. Not only improving customer experience through digital products and services, KienlongBank always focuses resources on improving governance capacity, developing sustainable financial products and adding value to society and the community.

Plan to "green" X-Digi Booth in 2024

Focusing on improving the technology system to diversify product and service distribution channels on digital platforms, as an important piece in the overall X-Digi Digital Banking platform, KienlongBank promotes the deployment and expansion of the network of 24/7 automatic transaction points X-Digi Booth.

X-Digi Booths have successfully achieved the international EMV Level 2 certification and passed the VCCS standard, meeting compatibility and ensuring secure connection with ATM and POS networks as well as domestic and international banks operating in Vietnam.

No need for physical branches; no limited working hours; no cumbersome procedures or paperwork, X-Digi Booth is fully equipped with the professional functions that a transaction office needs.

Thanks to the help of advanced technologies such as eKYC; FaceID; biometric authentication... but optimized and simplified to suit the awareness of all customer classes, it has helped customers easily access and use financial and banking products and services.

Thereby, X-Digi Booth is capable of completely replacing a traditional physical transaction room and does not require direct operational participation by staff.

By mastering the core technology of a “Made in Vietnam” product researched and developed by KienlongBank and its partners, the Bank has a superior advantage in optimizing production costs, shortening time to market, and moving towards a true Digital Banking standard.

Reducing initial investment costs and the ability to easily customize or remotely integrate new solutions and features into the X-Digi platform helps KienlongBank have more resources to invest in technological innovation, creating favorable conditions for businesses and people to access bank credit capital and develop a variety of bank credit products suitable to the characteristics of each locality and region.

KienlongBank's X-Digi Booths are starting to appear widely in provinces and cities such as Kien Giang, Long An, Tra Vinh... aiming to deploy 1,000 Booths nationwide. With that orientation, KienlongBank's 24/7 automatic transaction points X-Digi Booths will be present in all public areas with high population density such as hospitals, schools or public transport locations...

Breaking down barriers will help KienlongBank increase accessibility, bring customers efficiency in using financial services, contributing to maintaining the title of "Bank with the best customer service in Vietnam 2024" voted by World Economic Magazine.