According to statistics, as of October 31, the total number of users registering for iHanoi accounts reached 1,043,724. Of these, about 5.3 million people over 15 years old have smartphones (accounting for nearly 19.7% of the number of registrants).

Many districts, towns and cities in the city have actively created iHanoi accounts for people to effectively resolve complaints and suggestions.

In the past time, the whole city received 17,083 feedbacks and recommendations from people and businesses. Of these, 14,398 feedbacks and recommendations were processed (accounting for 84.3%). Of the 7,194 feedbacks with evaluations, the number of satisfied and accepted evaluations accounted for 55%.

In the plan "Developing, upgrading, and expanding the iHanoi platform in the city in the period of 2025-2026" issued on October 28, the Hanoi People's Committee set the goal of making iHanoi the only centralized social networking application of the capital to better serve people and businesses...

According to the plan, strive for 100% of people over 15 years old with smartphones in the city to have access to and be able to use the iHanoi application; the rate of people and businesses accessing and using iHanoi to increase by at least 30% annually; 100% of feedback and suggestions from people and businesses to be processed through the application; 100% of officials and civil servants to be proficient in the iHanoi application...

In the coming time, Hanoi will research and develop iHanoi according to the super application model to integrate a variety of services and features to serve people and businesses from suitable partners. Add new features to the application to meet more needs of people and businesses in the city.