In order to improve customer care services and increase efficiency in production and business, Ha Tinh Electricity Company invests in digitalization from records to the power grid.

Installing electronic meters with remote measuring devices is a solution to improve the accuracy of electricity measurement. Ha Tinh Electricity Company currently manages 473,382 meters, of which 424,873 are electronic meters (accounting for 89.6% of the total number of meters in the company).

In particular, 372,154 of the electronic meters have been equipped with remote measuring devices. Using electronic meters with remote measuring function, customers' monthly electricity index will be automatically transferred to the management software of the power companies, so the indexes ensure high accuracy.

12 110kV transformer stations operating in unmanned mode is a strong digital transformation step in the operation of Ha Tinh electricity industry.

In the field of business and customer service, Ha Tinh Electricity Company also focuses on digitalization in providing electricity services electronically. Up to now, the company has provided 10,893 online electricity services at level 4 (achieving a 100% implementation rate of total service requests), aiming to provide increasingly open and transparent electricity services.

In addition, the company has digitized 100% of electricity purchase and sale contracts and deployed electronic invoices for 100% of customers, helping customers to conveniently participate, monitor and supervise.

In the field of technical management and operation, the electricity industry focuses on building a smart grid infrastructure operating on a digital platform. Up to now, 12 110kV transformer stations in the area have been operating in unmanned mode, a strong digital transformation step in the operation of Ha Tinh Electricity Company.

Remote control center staff (Ha Tinh Electricity) monitors parameters on the grid via software.

In recent times, the electricity industry has also deployed digital transformation software that provides good support for technical and safety work such as: GIS system for managing the grid, locating on the map, PMIS software for managing the volume of lines, transformer stations and equipment on the grid, NEMO software to help calculate power loss on the grid, monitor labor safety with ECP software... Thereby, helping to improve labor productivity, facilitate grid management, reduce losses and improve power supply reliability.

Specifically, power supply indexes such as: SAIDI index (average power outage time over 5 minutes), SAIFI (average number of power outages over 5 minutes), MAIFI (average number of power outages under 5 minutes) of the unit are currently much lower than before.

According to the assessment, thanks to focusing on digital investment in all fields, the production and business activities of Ha Tinh Electricity Company are increasingly professionalized and effective; customer care services are increasingly improved, meeting customer satisfaction.

Thao Hien