Da Nang: Cyclos using artificial intelligence to serve tourists

Ms. Nguyen Thi Hong Tham - Director of Da Nang Tourism Promotion Center said that the Da Nang Cyclo Tour Team has just put into operation Auto Guide (automatic guide integrated with artificial intelligence). This is a harmonious combination between the experience of a traditional means of transport, the cyclo, and the application of modern technology to convey information about the city's attractions.

The tour itinerary by XLDL using Auto Guide includes APEC Park - a symbolic space for international connection; Dragon Bridge - a symbol of Da Nang architecture and tourism; Han River and Han River Bridge - a unique rotating bridge in the heart of the city; Han Market - a famous specialty shopping spot; Da Nang Museum - a place to preserve historical and cultural values; Cathedral - an ancient architecture with European influences.

With the Auto Guide artificial intelligence-integrated automatic commentary system, each visitor is equipped with a separate device and headset. Thanks to GPS positioning technology, the device will automatically activate the commentary every time the car passes by a tourist attraction. At the same time, visitors can interact with the AI chatbot integrated in the device's application to learn more about the attractions.

Sitting on the XLDL Auto Guide, visitors not only admire Da Nang City but also listen to vivid and interesting stories about each attraction, about the history, culture and people of Da Nang as soon as the car starts. In particular, Auto Guide supports more than 15 languages: Vietnamese, English, Korean, Chinese, Japanese... bringing a journey to explore the coastal city that is close, convenient and full of emotions.

From now until September 15, tourists will be able to use the multilingual Auto Guide for free when booking the XLDL “Discover Da Nang” tour. Ms. Nguyen Thi Hong Tham shared: “We believe that this new product will bring a unique and memorable journey to tourists and open up opportunities for effective cooperation between the XLDL Da Nang Team and travel agencies”.

The Da Nang XLDL Team was established in 2003, directly managed by the City Tourism Promotion Center. This is an interesting type of street tourism in the system of tours and sightseeing spots in Da Nang city for over 20 years, with a polite, civilized, enthusiastic service style, without competing or soliciting customers.

The fleet of 83 XLDL vehicles is very fashionable, uniform in style, color, and size; the entire chassis is made of stainless steel, has red cushions and roofs, and is always maintained and kept clean. The members of the Da Nang XLDL Team meet health standards, understand traffic laws, foreign languages, and have knowledge of tourist attractions in Da Nang city.

Every year, all members of the Da Nang XLDL Team participate in foreign language training courses, knowledge and skills on civilized behavior in serving tourists organized by the City Tourism Promotion Center.

Source: https://doanhnghiepvn.vn/cong-nghe/da-nang-xich-lo-ung-dung-tri-tue-nhan-tao-phuc-vu-du-khach/20250818071658216