Ms. Le Thu Thuy, Cau Giay District said: “I have been using the EVNHANOI App for more than a year, it is really convenient. Thanks to the EVNHANOI App, I have been able to control my family's electricity consumption during the past summer months. No matter where I am, I can check the amount of electricity used during the day and set a threshold to warn when the electricity consumption exceeds the preset threshold. Most of all, my worry of forgetting to pay the electricity bill has also disappeared because every time it is time to pay, the electricity industry sends me a notification directly on my phone.”

The first convenient application of the capital's electricity industry that helps customers look up their electricity consumption is the EVNHANOI app. To download and use the application, customers only need to search for the keyword "EVNHANOI" on the App Store (for iOS operating system) and Google Play (for Android operating system) on their mobile devices to directly monitor and look up information or can download it at the link: http://dl.evnhanoi.vn/. After successfully logging in, customers select the "Look up meter index" feature. In this function, customers can monitor the index on the electricity meter and know the daily and monthly electricity consumption of their family.

Meter index lookup feature on EVNHANOI app

In addition, users can estimate the amount of electricity consumed in daily life, easily calculate and manage the amount of electricity consumed by electrical appliances. From the estimated data provided by the tool, users can basically know how much electricity appliances in the family consume per month (kWh). The usage is very simple, in the EVNHANOI app, customers just need to select the "Help" section, then select "Estimated power consumption of the device", after providing information about the quantity and type of household electrical appliances in use, such as electric stoves, refrigerators, lighting, air conditioners, washing machines, clothes dryers, ovens... and the frequency, level, and habits of using those devices.

Based on the data provided, the tool will automatically estimate the amount of electricity consumed by each electrical device each month. This tool also indicates the device that consumes the most electricity in each family during the month, helping people adjust their electricity usage habits to be more efficient and economical.

Tool to estimate the power consumption of electrical equipment

In addition to the EVNHANOI app, to look up the amount of electricity consumed, electricity customers can also look up through the EVNHANOI website at: evnhanoi.vn. After entering the customer code (PDxxxxxx format), customers select the "Look up meter index" section, the system will display the electricity consumption situation by day or month as desired by the customer.

As a customer of EVNHANOI, Mr. Nguyen Tuan Anh - Head of Electrical and Water Engineering Department of Anh - Duc - Viet Joint Stock Company said that the unit regularly visits EVNHANOI's website to monitor electricity consumption because the company consumes a large amount of electricity. Currently, the company can easily look up information about electricity consumption and operating parameters of the company accordingly. Mr. Tuan Anh shared: "The electricity industry's website is very intuitive, easy for customers to use. Previously, we had to call the switchboard or only update the phone number on regular days... now all problems are resolved through EVNHANOI's Website and App. Also on EVNHANOI's Website, there are "News" sections updating electricity saving solutions, we have consulted and been more proactive in saving electricity".

Image of meter index lookup on website: evnhanoi.vn

In addition, on the EVNHANOI page on the Zalo application, users can also look up electricity consumption in the "Lookup" section, select "Electricity consumption". The EVNHANOI page on Zalo also shows detailed electricity meter reading schedules, electricity bills... If customers have any questions, they can also contact and will receive a quick response.

How to look up electricity consumption on EVNHANOI page on Zalo application

It can be seen that in the 4.0 industrial revolution, the capital's electricity industry has applied science and technology in business and customer service to make it "easy for customers to access, easy to participate, easy to monitor". Proactively controlling the amount of electricity consumed not only helps customers use electricity more effectively, save electricity costs but also contributes to ensuring national energy security.