BIDV meets international standards in customer care

This achievement affirms BIDV 's pioneering position in bringing Vietnamese banking customer care services to international standards.

At the CCW conference, BIDV Customer Care Center (BCC) won the award for centers with 51-249 consultants. This is a great effort, marking the 10-year journey of dedication, responsibility and professionalism in serving customers of BCC in particular and BIDV in general.

Representative of BIDV Customer Care Center received the award

The award has a transparent and rigorous evaluation process: candidates participate in 3 regions (Asia- Pacific , Americas, Europe-Middle East-Africa). After the application round, the outstanding Contact Centers must directly present at the regional conference in front of hundreds of experts, and are publicly scored; the best units continue to compete in the global final round. Thanks to that, the award becomes a real measure of operational capacity and innovation.

Established in 1999, Contact Center World is the leading international organization in the field of Contact Center and customer experience, gathering more than 230,000 experts from 200 countries. Besides being a forum for sharing knowledge and technology, this organization is also famous for the Global Top Excellence Award - considered the "Olympics" of the Contact Center industry.

At the conference, BIDV representatives presented the values ​​that shape BIDV Customer Care Center such as: Taking customers as the center, personalizing customer experience, combining a team of professional and dedicated consultants with artificial intelligence technology... In addition, there are the values ​​that BIDV is aiming for such as building a green bank, sustainable development, a cultural and happy bank, bringing new values ​​to customers.

The harmonious combination of technology and people - the key to operating a modern Contact Center

The award "Best Customer Care Center in Asia Pacific " is not only a worthy recognition for BIDV's persistent efforts, but also an important stepping stone for the Customer Care Center to continue to make breakthroughs.

In the coming time, BIDV will increase investment in modern technology infrastructure, expand the application of artificial intelligence in operations management and customer care, and optimize processes to serve customers faster, more conveniently and seamlessly on all channels. At the same time, the bank continues to focus on developing a team of consultants - "brand ambassadors" with rich expertise and imbued with a "customer-centric" culture - so that every interaction brings satisfaction and engagement.

With a pioneering spirit and a desire to create, BIDV not only aims to build an international standard Contact Center but also aims to bring customer care services to a new level, contributing to the sustainable development of the bank and affirming its position as a leading bank in Vietnam.

Mai Chi

Source: https://baochinhphu.vn/bidv-cham-chuan-quoc-te-ve-cham-soc-khach-hang-102250813093159858.htm