At the event, Generali was honored to welcome Mr. Roberto Leonardi - Generali Asia CEO and Mr. Michele D'Ercole - Chairman of the Italian Chamber of Commerce in Vietnam (ICHAM). The attendance of senior leaders affirmed the commitment of Generali - the leading insurance and asset management group from Italy - to accompany and develop long-term in the Vietnamese market.

Generali 1.jpg
Mr. Rob Leonardi - Generali Asia CEO emphasized the important contribution of the financial consulting team and affirmed Generali's sustainable commitment to the Vietnamese market.

With a system of 100 general agency/agency offices, Generali Vietnam is committed to bringing core values, getting closer to customers, realizing the mission of becoming a trusted "Lifetime Friend". This expansion will bring many benefits to customers, making connection, consulting and customer care more convenient and thoughtful.

“Hundred points of trust” - Generali's 13-year journey in Vietnam

Generali's agency offices, called GenCasa and Gen Bella, offer a harmonious combination of Italian elegance and oriental culture, creating a unique experience for customers. Generali always focuses on every small detail in products, services and experience spaces, aiming to achieve absolute trust from customers.

The message "A Hundred points of trust - Right here for you" is Generali's commitment to service quality. With 13 years of operation in Vietnam, Generali has continuously strived to improve, from the team of professional consultants to dedicated care specialists, to bring outstanding, responsible and reliable service experiences.

Thanks to its service innovation initiatives, Generali Vietnam has been the market leader in overall customer satisfaction (R-NPS) for three consecutive years, according to a survey by Epiphany-RBC. The company said that as of September 2024, Generali had served more than 500,000 customers and paid nearly VND3,300 billion in insurance benefits to more than 1.1 million cases. At the same time, the company has also actively participated in community support activities, such as donating nearly VND900 million to support the reconstruction of the North after Typhoon Yagi and promptly paying insurance benefits to victims of Typhoon No. 3 with a total amount of more than VND1.2 billion.

Generali 2.jpg
The system of 100 offices is an extension of Generali's arm to help customers contact more easily, provide more standard advice and take better care of customers.

Bringing Italian insurance brands closer to millions of Vietnamese families

With a commitment to investing in technology, Generali has automated the online insurance claim process, allowing customers to submit a claim in just 2 minutes, receive a response within 30 minutes, and receive insurance benefits within 48 hours. Currently, more than 95% of insurance claims at Generali are resolved within 3 working days.

In addition, Generali Vietnam always focuses on developing leading healthcare insurance products, helping people access high-quality medical services with a hospital fee guarantee network of more than 450 hospitals and clinics nationwide.

Generali 3.jpg
Mr. Luc Tai Ba - Deputy General Director of Generali Vietnam National Sales introduced the "Wall of Fame" honoring outstanding Financial Consultants.

Ms. Nguyen Phuong Anh - Generali Vietnam General Director, shared: “The milestone of 100 offices nationwide is a testament to Generali Vietnam's efforts in maintaining a prestigious insurance brand, always standing side by side with customers in every stage of life. We will persevere and be determined on the journey of continuously improving services, expanding new "hundred points of trust" to bring the Italian insurance brand closer to millions of Vietnamese families. I believe that with strong support from the Group and a team of dedicated and committed employees and consultants, we will achieve this goal”.

Ngoc Minh