Starlink Global Outage, Billionaire Elon Musk Apologizes

According to Downdetector, a community-based outage tracker, the incident began around 3 p.m. ET on July 24. Downdetector has recorded 61,000 reports of Starlink-related outages.

In the latest announcement, Starlink said it had fixed the problem and the service returned to normal after more than 2 hours.

On social network X, Mr. Michael Nicolls - vice president of engineering of Starlink - said the incident originated from a failure of important internal software services that operate the core network. However, he did not provide further specific details.

Starlink's vice president apologized for the service disruption and pledged to find the root cause of the problem.

Meanwhile, billionaire Elon Musk, the boss of SpaceX, also apologized to users for the Starlink outage and affirmed that he would do his best to prevent it from happening again.

Doug Madory, an expert at internet analytics firm Kentik, said the disruption was global in scope and was "very rare" for a system as large as Starlink.

The Starlink network, operated by SpaceX, currently has more than 6 million users in about 140 countries and territories around the world .