On average in previous months, the two points for issuing and exchanging driving licenses of the Hanoi Department of Transport at 16 Cao Ba Quat and 2 Phung Hung, Ha Dong received from 600 - 800 applications/day, but in recent days this number has been 1,200 to 1,300 applications/day (exceeding capacity), and on some days the number of people coming to register and need to exchange driving licenses has tripled compared to normal days.

The number of people coming to register and requesting to renew their driver's licenses has increased, leading to the Hanoi Department of Transport's driver's license renewal reception room always being full, and many people have to stand in line and wait.

Even at the driving license issuance and exchange point at 2 Phung Hung (Department of Transport in Ha Dong), there were times when people had to queue outside on the street. Photo: Taken by a resident.

At the driving license exchange point of the Hanoi Department of Transport, each side has 3 doors (numbered 1, 2, 3) to receive documents and return results, but they are always crowded.

At the driver's license issuance and renewal point at 16 Cao Ba Quat, the staff had to put tables outside in the yard so that people had a place to fill out their application.

To avoid jostling and ensure fairness for those who come first and last, each driving license renewal point of the Hanoi Department of Transport is equipped with an automatic number printing and issuing machine.

At around 3:00 p.m. on December 19, there were still 2.5 hours left before the end of the afternoon working hours, but people who came to the driving license issuance and renewal location at 2 Phung Hung (Department of Transport) were given an appointment by the system for the next day.

Inside the driving license issuance and renewal location at 2 Phung Hung at the above time, there were many people sitting and standing in line waiting for their turn.