The current maintenance fee for this service is 10,000 VND/month (11,000 VND including VAT). According to the new fee schedule, for subscribers receiving less than 20 messages/month, the SMS fee remains unchanged, users pay 11,000 VND/month including VAT. For subscribers receiving more than 20 messages/month, Vietcombank collects according to the actual number of messages generated in the month with a fee of 700 VND/message from the 21st message. This means users will have to pay 770 VND/message including VAT.

Ms. Phan Cam Nhung (an office worker and online salesperson) said that online payments have become popular partly because banks offer free money transfers. But if the service fee for sending balance change messages is increased, it is no different from another form of calculating money transfer fees. This will hinder people's progress in cashless payments. The only consolation for customers is that this bank stops sending balance change messages for transactions worth less than VND50,000. Therefore, regular transactions of an individual such as breakfast, lunch, or drinking a cup of coffee will not be affected, provided that the payment is only for themselves. Vietcombank is providing 2 forms of balance change notification so that customers can choose the appropriate option, including notification via SMS and notification via the application. Vietcombank said that if you are using proactive SMS and do not need to maintain the service, you can switch to receiving balance change notifications via the free app. In early 2023, Vietcombank moved to increase SMS Banking service fees and received strong reactions. In February 2023, Vietcombank announced an increase in SMS Banking fees from VND 11,000/month in steps up to VND 77,000/month depending on the number of messages. If calculated for the whole year, users may have to pay the highest SMS fee of up to VND 924,000. Vietcombank said that adjusting the SMS balance notification fee in steps is to partially offset this cost and to suit the needs of different customer groups. Not only Vietcombank, a series of other banks also announced an increase in SMS Banking fees. In response to the above incident, the Ministry of Information and Communications and the Banking Association chaired an online meeting with banks and network operators to remove difficulties. At the meeting, commercial banks and telecommunications enterprises agreed on a plan to collect a fixed fee of VND11,000/month (including VAT) and an unlimited number of messages when using non-cash payment services.