Specifically, during the peak of the Covid-19 epidemic, the railway industry had to temporarily suspend a number of passenger trains during the Lunar New Year 2022.

To facilitate and protect customers' rights, the railway industry has refunded tickets or reserved tickets for customers within 1 year.

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There are still more than 4,000 passengers who have not received refunds for their tickets for Tet 2022. Photo: T. Nhung

However, up to now, there are still more than 4,000 customers who have not completed the procedures to receive refunds, totaling nearly 2.2 billion VND.

Therefore, the railway industry informs passengers to go to the nearest station to return reserved tickets. The deadline is from now until October 31st , after this time, the railway industry will stop supporting the refund of reserved tickets according to regulations.

When going to the station to refund the reserved ticket, customers need to bring the original "ticket return receipt" with the stamp of the place of return and valid identification.

In case the customer loses the "ticket return receipt", the person returning the ticket must fill in the form at the station, replacing the previously reserved ticket return receipt.

Customers can also call the ticket sales hotline 19001520 (Saigon) or 19000109 (Hanoi) for specific answers and instructions.