In response to the above information, late this morning, August 23, K Hospital has responded. After the video was posted, the hospital's leadership held a meeting with related units, according to which medical staff ensured that the hospital's examination and treatment procedures were properly implemented.

In fact, the number of patients needing to visit hospitals for medical examination and treatment is increasing. Specifically, the number of medical examinations in the first 6 months of the year was 214,997, an increase of 39.7% compared to 2022.

The hospital has proactively grasped the problem of patients queuing up to wait for examination during peak hours from 6 - 7:30 am on weekdays and has implemented a series of solutions to improve this problem such as: encouraging patients to make appointments and appointments via remote consultation and examination applications; increasing the number of examination tables at Tan Trieu facility to 28 examination rooms.

At the same time, increase human resources for examination departments, reception areas, registration windows, waiting areas for blood tests, endoscopy, and diagnostic imaging; add human resources to work early from 5am; strengthen security and patient flow.

The hospital wishes to thoroughly resolve this issue with the aim of improving service quality and meeting patient satisfaction. However, most cancer patients have difficult conditions and come from many provinces and cities across the country. With the general psychology of patients and other objective conditions, patients often proactively come for examination, wait or come for examination before the registered appointment time.

The hospital has a clear service price list.

K Hospital has 3 facilities in Hanoi. At the hospital facilities, there is always a service price list printed right in the reception area of ​​the examination departments, in a convenient location to help patients more easily choose examination services. The information that medical staff decide on service prices and fees is completely incorrect.

The hospital confirmed: "Some information such as the posted video like "cancer cannot be cured"... is incorrect information. Many studies and statistics show that the cure rate of some cancers can reach over 90% if detected at an early stage. The hospital has also recorded many cases of patients successfully treated, cured for 15, 20, 30 years and posted on the hospital's fanpage...".

K Hospital also said that with the motto "taking the patient as the center, taking treatment effectiveness and patient satisfaction as the measure for all hospital activities", the hospital is ready to listen and receive comments from patients and their families on positive issues and existing problems, from which it can evaluate to continue to promote or improve, and implement activities more suitable to actual conditions.

"The hospital wishes to receive patients' opinions through the hospital's official information channels: patient reception department at 3 facilities; hospital hotline; suggestion box at hospital departments," K Hospital affirmed in information sent to press agencies about the above incident.

Previously, a video shared by a woman talking about the problems at K Hospital (Tan Trieu facility) was circulated on social media.

This person said that K Hospital "charges sky-high prices for services". Therefore, "patients pay all their money to the doctors, and at noon they stand around begging for free meals". In addition, this person also said that the hospital does not allow patients to register for online examinations, while the number of people coming for examinations is increasing...